Communication Skills Question Bank
for Exam preparation

Q2. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Q3. Modern business letters are usually written in:

1. simplified style
2. full-block style
3. indented style
4. semi-block style

Q4. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Q5. In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:

1. evasiveness
2. timidity
3. respect
4. dishonesty

Q6. A limitation of informal communication is that it is:

1. false
2. inadequate
3. unwarranted
4. personal

Q7. Reading out a presentation is:

1. allowed
2. helpful
3. not allowed
4. dull

Q8. ____ is not one of the 7 C’s of communication:

1. clarity
2. correctness
3. character
4. conciseness

Q9. Culture refers to:

1. attitude
2. rules of behaviour
3. behavior
4. thinking

Q10. When a listener abstracts partially, listening is:

1. obstructed
2. slanted
3. helped
4. distorted